If Russ Ackoff had given a TED Talk…

This presentation is from a 1994 event hosted by Clare Crawford-Mason and Lloyd Dobyns to capture the Learning and Legacy of Dr. W. Edwards Deming. Russ knew Dr. Deming and speaks here about the difference between “continuous improvement” and “discontinuous improvement” as seen through the lens of systems thinking.

Russ was going to give a TED talk in Monterey, CA in 2005 and had to cancel because he was recovering from eye surgery. If he had given one, this is probably what he would have said… because there’s a powerful and unexpected lesson at the end. Enjoy!